Refunds & Cancellations

You are aware that you have a 60 days No Risk Money Back Guarantee, which makes your purchase completely risk-free. You agree that 60 days is a reasonable time period to fully evaluate the product.

Additionally, physical-delivered products (packages, bottles, foils, other containers) are eligible for a refund upon MSKB receiving a partially-full container from You. Container may be opened, but there must be some remaining unused portion of the product inside the container equalling at least 1/4th (one fourth) of the original amount sent. This is to demonstrate that You(Buyer) gave the product an honest try.

If you wish to enact such a refund, you must return the unsued portion in the original container, by sending to the address given to you by a MSKB customer service representative. See proceedure below. Buyer is NOT entitled to a refund for any empty containers returned to MSKB.

All refund requests must be made no more than 60 days after the initial purchase date. Approved refunds will be processed within 3 business days after the request is made. If you prefer to exchange the purchase for other available items, please contact our customer service department by email. You are aware that you are limited to one product refund or exchange only. You agree that in the case that you cancel your subscriptions after the 60 day trial has expired, you forfeit your right to a refund.

You are aware that all subscriptions should be canceled at least 3 business days prior your monthly billing date to avoid future charges. All free trial periods must be canceled at least 3 business days before the first billing date to avoid further charges. Cancellations may be accepted by emailing support @ mskbioactives .com, through the call center at support @ mskbioactives .com. Once the cancellation has been processed you will receive a cancellation confirmation email, which marks the exact date of your cancellation. If you do not receive a confirmation, please notify us at support @ mskbioactives .com, as that is your only valid receipt of cancellation. Even if you cancel the program, all core system materials, as well as any subscription materials paid for, are yours to keep.

If you wish to return a product, please send an email to  support @ mskbioactives .com with your order number and the product you wish to return.

We will reply to you in 0-48 hours.

Returning Products

1) Email support @ mskbioactives .com to request a return (mandatory that you notify us of incoming return shipment)

2) Put a note in your package - include your order # and name (and any other relevant notes)

3) Mail the products to (get a tracking number, this is your proof of return) and notify us of the estimated arrival date so we know what to look for.

Returns Department
c/o MSK
12924 Pierce Street
Pacoima, CA 91331

5) Once we receive your return and verify eligibility of returned portion, we will initiate refund of your order within 0-3 days. Please allow an additional 7-10 days depending on your bank for the return to post to your account

6) Make sure to get a tracking number for your return!

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